Terms and Conditions
To protect your own interests please read the conditions carefully before you click the tick box. If you are uncertain as to your rights under them or you want any explanation about them please write, telephone or email our customer queries department at the above address and telephone number BEFORE you place the order. YOU ARE ADVISED TO PRINT AND RETAIN THESE TERMS FOR YOUR RECORDS.
By placing an Order and purchasing goods from Candle & Blue, whether you order over the phone, or you buy through our website www.candleandlbue.co.uk, you enter into a legally binding agreement with us on the following Conditions. By using our website, even if you don not buy anything, you also agree to the Term and Conditions set out below. If you do not agree to be bound by these terms and conditions you may not access or use this website.
You should read and understand these Conditions because they affect your rights and liabilities.
These are the Standard Terms and Conditions of Sale of Candle & Blue, 7 High Street,Lavenham, Suffolk, CO10 9PR Lifestyle Boutique
("the Seller", "We" or "Us") for certain products as set out in the pages on this site ("the Goods"). VAT number 868 5858 49
Subject to the provisions of Clause 4.2 below, the price of the Goods the delivery charges and Value Added Tax where applicable is set out on the
In accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000, you have the right to withdraw from this transaction. Details of your right to withdraw can be found in Clause 9 below. PLEASE NOTE THAT THE RIGHT TO WITHDRAW FROM THE CONTRACT DOES NOT APPLY IN RESPECT OF ANY AUDIO OR VIDEO RECORDINGS OR COMPUTER SOFTWARE WHICH HAVE BEEN OPENED BY YOU.
THESE CONDITIONS DESCRIBE THE BASIS FOR PURCHASE BY YOU AND SALE BY US OF THE PRODUCTS DESCRIBED ON THIS WEB SITE.
In these Conditions:
‘Conditions’ means the standard Terms and Conditions of sale set out in this document;
‘ ‘Contract’ means the contract for the sale of the Goods; :
‘ ‘Payment Card’ means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order; :
‘'Delivery Area' means England, Wales, Scotland & Northern Ireland.
‘'Goods' which you have ordered including any instalment of the goods or any parts for them which are available for purchase from our Web Site in accordance with the Conditions;
‘ ‘Information System’ means a system for generating, sending, receiving, storing or otherwise processing electronic communications; :
‘ ‘Order’ means any order placed by you with us for the supply of Goods;
‘ ‘Order Form’ means the electronic order form completed and submitted electronically by you;
‘ ‘Regulations’ means the Consumer Protection (Distance Selling) Regulations 2000;
‘'Web Site' our presence on the world wide web, currently accessible via the address www.candleandblue.co.uk.
‘Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made thereunder or any enactment repealing and replacing the act referred to.
‘Unless the context otherwise requires:
‘words importing the singular shall include the plural and vice versa;
‘words importing the masculine gender shall include the feminine gender and vice versa;
‘references to persons shall include bodies of persons whether corporate or incorporate.
‘Unless the context otherwise requires references to clauses shall be construed as references to clauses of these Conditions.
‘Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.
‘Basis of the sale:
‘We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing each such sale of Goods will be subject to these terms and conditions.
‘No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.
‘No variation to these Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us.
‘Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.
7.1‘The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us).
7.2 Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon sending an email to you, advising that your goods have been dispatched and will be with you shortly.
‘Orders are accepted at our sole discretion. the order reflects current pricing, you are based in the Delivery Area and your Payment Card is authorised for the transaction.
‘You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website.
‘You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.
‘The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site.
‘We reserve the right to make changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirements. Candle & Blue shall be entitled to cancel any contract at any time for whatever rason and shall not be responsible to the Customer for any loss or damage.
Under the Distance Selling Regulations (2000) any order made to customer specifications cannot be cancelled. This covers all furniture orders. We are unable to accept returns for that portion of our product which is specific to the customer's requirement. We will accept returns in respect of the standard components which are included in orders which are specific to a customer's requirement. Should you return your furniture order, a collection charge of £75.00 will apply.
We do however, understand that you may need to cancel an order. There is no charge for withdrawing an order. However, no amendments or cancellations can be made after 3 days of placing your order. We cannot accept any cancellations or amendments after this period, nor can we accept any furniture back once it has been delivered to you the customer unless there is a fault or warranty issue.
If after cancellation, the Furniture/Upholstery has been delivered it must be kept in good collection, and we reserve the right to charge up to the value of 25% of the cancelled/amended product. This does not affect your staturtory rights.
To cancel an order call 01284 765522 (9am to 5pm, Monday to Friday) or email firstname.lastname@example.org
‘Price of the goods:
‘The price of the Goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.
‘If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm by e-mail/in writing that the new price is acceptable. If it is not acceptable then you will, of course, have the option of cancelling the order.
‘The price of the Goods does not include insured postage or packaging. There will be an additional charge made relative to the size and amount of Goods insured for postage and packaging. This charge will be clearly shown on the Order form.
‘The total price is inclusive of any applicable value added tax.
‘Terms of payment:
‘Upon providing us with details of the Payment Card and submitting the Order you.
‘Confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card; and :
‘Authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract. :
‘If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.
‘Where Goods are returned by you in accordance with your rights under the provisions of Clause 9, we shall credit the Payment Card with the appropriate amount.
‘We will not pass your personal information on to any third party without your permission. Unless solely due to our negligence we cannot be held liable for any losses you may suffer. If in any event your payment card is used fraudulently you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.
‘Delivery of the Goods shall be made by us or our courier to the address for delivery shown in the Order Form. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery. :
‘We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you. If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you. :
‘If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance delivery will be said to be made in instalments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the instalments in accordance with these conditions, or any claim by you in respect of any one or more instalments will not entitle you to treat the contract as a whole as repudiated.
‘If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.
We will not be liable for your reputation, loss of earnings, profits, revenues or goodwill that are not reasonably foreseeable
by us both at the time your order is accepted.
‘Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled we will refund you any monies already paid by you and any reasonable return costs incurred by you.
‘Orders Collected In Person Or On Their Behalf:
‘If an order is collected by a customer, either by themselves or using a courier acting on their behalf, then it remains the customers' responsibility to ensure the order reaches them in as good condition as it left Candle & Blue. Therefore if the order arrives damaged then the customer cannot claim a replacement or refund of the item(s) as they are accountable for the damage and/or any other problems with the delivery:
‘We always check all items that leave our premises to ensure they are in perfect condition.
Please remember that although we offer Free Delivery on some items or a one off charge of £15.00 for some furniture pieces we do subsidise your delivery fees on these items, if you wish to return these items, please note we do not offer a free returns service. We shall have no liability to you if the order is delayed or is not delivered due to circumstances beyond our control. Including (without limitation) delay or failure caused by strikes, transport problems, failure by courier to collect or adverse weather conditions.
‘Risk and property:
‘As soon as we have delivered the Goods or services, you will be responsible for them. If you delay a delivery our responsibility for everything other than damage due to our negligence will end on the date we agree to deliver them, as set out in the contract. Candle and Blue will not be liable for repair costs of Goods or Services, due to accidental damage for example if you drop and break a framed picture, general wear and tear, weather related damaged or external matters once goods have been delivered. Responsibility for purchased goods passes to you The Customer at this point.
‘Subject to the provisions of clause 9 and notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to you until we have received in cash or cleared funds payment in full of the price of the Goods. Goods supplied to you are not for resale.
Before placing an order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room. As part of the checkout process, you will be requested to confirm that you have checked access thoroughly. If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date arranged, you must inform the carriers at least one working day in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, return charges will apply. For deliveries using our parcel carrier service: Should you not be available at the time of attempted delivery you will be left a card with details on so that you can contact the carriers and arrange redelivery yourself. If you do not contact the carrier within 48 hours the goods will be returned to us. In this instance return charges will apply. These charges will also apply if we are unable to deliver the goods due to there being no safe means of access to the place of delivery. The return charge mentioned will be applicable immediately after the items have left our warehouse, i.e. if the order is cancelled after we have dispatched the item but before delivery to the final destination, the return charge levied by our carriers will still be applicable. Should we be requested to make a second delivery, a £50 re-delivery charge will be levied.
Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of candleandblue.co.uk or any reasonable rescheduling of delivery. Our carriers cannot offer any timed or Saturday drops. If you wish to have a Saturday delivery please contact us for additional charges involved
‘Terms and conditions of this contract do not affect any additional rights you may have under a manufacturer’s warranty/guarantee. These are rights given to you by the manufacturer in addition to your statutory rights. Any additional rights given to you by the manufacturer in respect of Goods purchased are not incorporated into this contract.
‘As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. The terms and conditions of this contract do not affect your statutory rights. For further information regarding these rights contact Trading Standards or Citizens’ Advice Bureau.
12.3 IMPORTANT NOTICE: TIME LIMIT FOR NOTIFICATION OF CLAIMS:
‘You are asked to examine the goods as soon as reasonably possible after delivery. We consider this to be within 2 days of receipt. Please do not leave your order wrapped or unpacked. Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 2 days from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection. In the event that a product arrives damaged, your contact details will need to be submitted to our Couriers/ Royal Mail for a claim to be processed.
‘Where a valid claim in respect of Goods delivered is notified to us within
2 days of the delivery date, or within a reasonable time if not apparent on reasonable inspection, you are entitled to: :
‘reject the Goods and receive a full refund;
‘or have the Goods (or the part in question) replaced free of charge.
Please retain all packaging until you are happy with your order.
‘Except in respect of death or personal injury caused by our negligence we will not be liable under this contract for any loss or damage caused by us or our agents in circumstances where.
‘there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
‘such loss or damage is not a reasonably foreseeable result of any such breach;
‘any increase in loss or damage resulting from breach by you of any term of this contract.
‘In the event that you are using the supply address in part for commercial purposes then no liability for loss of profits or other economic loss arising out of a breach of this agreement can be accepted.
‘Subject to our obligations, and your rights under the Regulations, we shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Goods if the delay or failure was due to any cause beyond our reasonable control.
‘We assume no responsibility for the contents of any other web sites to which this Web Site has links.
Acceptance of the Goods
The buyer shall have deemed to accept the Goods 48 hours after delivery to the buyer.
After acceptance the Buyer shall not be entitled to reject Goods that are not in accordance with the Contract.13.
‘Right to Cancel:
‘You have a cooling off period of 14 days after the date on which you have received the Goods to cancel the Contract, and return the Goods at your cost and receive a full refund of the purchase price.
‘During the cooling off period any cancellation must be given by written notice by either party.
‘Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition.
‘The right to cancel this contract will not apply in respect of
‘Personalised Goods or Goods made to your specification:
‘Audio, video recordings (including DVDs) or computer software you have unsealed.
‘Betting games or lottery services.
‘Newspapers and magazines.
‘Food, drink or other Goods intended for everyday consumption.
‘In the event that we supply substituted Goods to you in accordance with the provisions of Clause 2, your right to cancel is as set out as above except that the cost of returning the Goods shall be borne by us.
‘Any communication sent electronically by e-mail or otherwise.
‘will be deemed to have been sent once it enters an Information System outside the control of the originator of the message.
‘will be deemed to have been received by the intended recipient at the time that in a readable form it enters an Information System which is capable of access by the intended recipient.
‘will be deemed to have been dispatched in the case of a business at its principal place of business and in case of an individual where he or she ordinarily resides.
‘will be deemed to have been received in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides.
‘To protect your own interests you should ask for a delivery receipt for any such and retain a hard copy of that delivery receipt and the original correspondence.
‘Any communication sent by post will be deemed received by the intended recipient three days following mailing where sent by first class post or five days after mailing where sent by second class post.
‘The clauses of these Conditions and each sub-clause thereof are several and if any part of any clause or sub-clause shall be void, invalid or unenforceable then the remainder of such clauses or sub-clauses shall nevertheless be valid and enforceable. :
‘No term of the Contract is intended to confer a benefit on, or be enforceable by, any person who is not a party to the Agreement (whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise).
‘If any provision of these Conditions is held by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction in whole or in part, it will not affect the validity or enforceability of the other provisions of these Conditions and the remainder of the provision in question shall not be affected nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.
‘We will try and solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings you must do so within the United Kingdom.
‘The headings in these Conditions are for convenience only and will not affect their interpretation.
Candle and Blue will endeavour to ensure at all times that the details portrayed on the Company’s Website, Company’s Literature or elsewhere, including Goods descriptions, dimensions, drawings, specifications, sizings, photographs, colours, weights, wool content of throws, cushions and information relating to the Goods is accurate, at all times such details are approximate only and do not form part of the Contract.
Candle and Blue shall not be held responsible for any variation of the same nor have any liability in respect thereof. We have made every effort to create as accurately as possible the colour and design of the products that appear on this website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery.
The size and shape of a product may differ from the website when you receive them, dimensions and sizes are shown for this purpose.
Unless otherwise stated the price stated is for one item. Products used in photo shoots are not included in the price and are for illustration purposes only.
Not all goods shown on the website will be available in store.
Sizes for our products are only approximate.
'Law and Juristiction
The Contract for the purchase of Products through our Website shall be governed by the Law of England & Wales. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.