Cookie Policy
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
How we use cookies
What are cookies?
Cookies and similar technologies are very small text documents or pieces of code that often contain a unique identification code. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to save this file on your computer or mobile device and gain access to information. Information collected through cookies and similar technologies may include the date and time of the visit and how you use a particular website or mobile application.
Why do we use cookies
Cookies make sure that during your visit of our online shop you remain logged in, all items remain stored in your shopping cart, you can shop safely and the website keeps running smoothly. The cookies also ensure that we can see how our website is used and how we can improve it. Furthermore, depending on your preferences our own cookies may be used to present you with targeted advertisements that match your personal interests.
What type of cookies do we use?
Necessary cookies
These cookies are necessary for the website to function properly. Some of the following actions can be performed by using these cookies.
- Store articles in a shopping cart for online purchases
- Save your cookie preferences for this website
- Saving language preferences
- Log in to our portal. We need to check whether you are logged in.
Performance cookies
These cookies are used to gather statistical information about the use of our website, also called analytics cookies. We use this data for performance and website optimization.
Functional cookies
These cookies enable more functionality for our website visitors. These cookies can be set by our external service providers or our own website. The following functionalities may or may not be activated when you accept this category.
- Live chat services
- Watch online videos
- Social media sharing buttons
- Login to our website with social media
Advertising / tracking cookies
These cookies are set by external advertising partners and are used for profiling and tracking data across multiple websites. If you accept these cookies, we may show our advertisements on other websites based on your user profile and preferences.
These cookies also save data about how many visitors have seen or clicked on our advertisements in order to optimize advertising campaigns.
Unclassified
These cookies are still in the classification process. They will show up in one on the following categories; Necessary, Performance, Functional or Advertising.
How can I switch off or remove cookies?
You can choose to opt out of all but the necessary cookies. In the settings of the browser, you can change the settings to ensure that cookies will be blocked. Most browsers provide you with an explanation on how to do this in the so-called ‘help-function’. However, if you block the cookies, it is possible that you will not be able to enjoy all the technical features our website has to offer and it may negatively affect your user experience.
This website uses reCaptcha, Microsoft, Facebook Pixel and Google Analytics to collect visitor behaviour data. This data is collected anonymously to be used for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. When clicking Facebook buttons, data are sent to Facebook. Cookies may be used to collect and save this data, but the data remains strictly anonymous. The data will not be used to identify a visitor personally and are not aggregated with any personal data. The collection and storage of data may be refused at any time with respect to subsequent services. Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We have described the main cookies we use below
COOKIE
WHAT WE USE THEM FOR
_utmz
This cookie stores where a visitor (you) came from. E.g. search engine, search keyword, link, etc.
_utma
This cookie stores each user's number of visits, and the time of the first visit, the previous visit, and the current visit.
_utmc, _utmb
These are used to check approximately how long a user (you) stays on our site: when a visit starts, and approximately ends.
sifrFetch
Used to check browser support for a web technology that improves the presentation of our website.
session
Session cookies allow users to be recognized within a website so any page changes or item or data selection you do is remembered from page to page.
"Live Chat Cookies"
In compliance with the EU Cookie / Privacy Law, we have listed and described the cookies that our live chat widget sets: __zlcid Stores the Zopim/Zendesk Live Chat ID used to identify the device across visits, and also across a single chat session. __zprivacy Stores the user's preference to disable Live Chat, and cease using cookies. This is stored across visits.
Log information - When you use Zopim/Zendesk services, their servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
Cross Platform Advertising and User Recognition
We also use Cookies provided by Google, Microsoft, Facebook, Twitter and Instagram. These cookies operate in different ways but are used to customise content and advertising, to analyse traffic to the site and provide social media features. Information is also shared about your use of our site with trusted social media, advertising and analytics partners. Please see the privacy policy for further information.
Facebook Pixel, Instagram & Pinterest
Candle and Blue has integrated the Facebook/Instagram “Like” to enable visitors to the site to ‘like” our products and content.
We serve Candle and Blue ads to Facebook and Instagram users using conversion tracking. We create pixels that track conversions, add them to pages of the website where we think conversions will happen, and then track the conversions back to ads we have running on Facebook & Instagram.
We run re-marketing, retargeting and ad campaigns through these platforms, to create campaigns and reports, and conversion tracking.
Cookies may be set by Facebook/Instagram/Twitter/+1 Google when you are logged in with them. Further information about the use of cookies can be found below.
You can opt out of Facebook advertising by controlling and adjusting how ads are displayed to you by clicking
https://www.facebook.com/privacy/policies/cookies/
“Pin it” button and Pinterest button and social widgets (Pinterest)
These buttons and the Pinterest social widgets are services of interaction with the Pinterest social network provided by Pinterest Inc.
You can find further information on Pinterest use of cookies by clicking
https://policy.pinterest.com/en-gb/cookies
GetButton, Messenger & WhatsApp
We use GetButton for access to Messenger & WhatsApp.
Please see their privacy policy to manage your cookie settings.
https://getbutton.io/privacy-policy
Google & Microsoft Advertising Cookies
We use products like Google Analytics Advertising, including Google remarketing, Google Display Network Impression & Bing Advertising.
We use these products to help us understand how we can promote our products and services more effectively to you or similar audiences on our website or app.
Candle and Blue use re-marketing services to advertise on third party websites to you after you have visited our website.
Cookies are used by us and third parties to optimise, inform and serve ads based on your past visits to us.
If you do not wish to receive this type of advertising from us in the future you can opt out using Google opt out page or Microsoft opt out page.
SagePay/Opayo
SagePay uses cookies to complete secure ecommerce transactions through the SagePay online payment gateway service. We never store your credit card information for any reason.
Find out more information about SagePay cookies.
PayPal
PayPal uses cookies to complete secure e-commerce transactions through their secure gateway.
We never store your credit card information for any reason where payment is made via PayPal.
Find out more information on how PayPal uses cookies
https://www.paypal.com/myaccount/privacy/cookiePrefs
How to manage cookies
Our cookies do not store financial information, or information which is capable of directly identifying you (such as your name or address). Cookies simply allow our website to retrieve this information in order to personalise and improve your experience of our website.
However, if you wish to restrict, block or delete cookies provided by the Candle and Blue site – or any other website - you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences or use the following on your particular browser.
Cookies are tiny bits of data that websites store in your web browser. If you don't want to allow cookies you can block them in your browser settings. See below for further information.
Mozilla Firefox
1. Click the orange Firefox button at the top of the window (Tools menu in Windows XP) and then click Options
2. Select the Privacy panel
3. From the history drop down select “Use custom settings for history”
4. Un-check “Accept cookies from sites”
5. Click OK
Google Chrome
1. Click on the wrench icon, within Chrome
2. Select “Settings”
3. Select “Under the Hood”
4. Click “Content Settings” in the “Privacy” section
5. Under the “Cookies” section select “Block sites from setting any data”
Internet Explorer 9
1. Click the gear-wheel icon in the top right corner of the browser
2. Click Internet Options
3. Navigate to the Privacy Tab
4. Set the slider to “High” or above
5. Click OK to confirm
Apple Safari
1. Click the gear-wheel icon in the top right corner of the browser
2. Click the “Privacy” icon
3. Choose “Block cookies” as “Always”
4. Close window
Further information regarding cookie settings can be found at the following sites:
Microsoft Internet Explorer: https://support.microsoft.com/en-gb/help/260971/description-of-cookies
Google Chrome: https://support.google.com/chrome/answer/95647
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies
Apple: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
NAI offers an opt-out facility to the public https://optout.networkadvertising.org/?c=1
Please keep in mind that if you do this, certain personalised features of this website and others cannot be provided to you.
By Browsing our site or reading our terms and conditions you are agreeing to the use of cookies. Cookies are tiny bits of data that websites store in your web browser.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Candle and Blue, St Andrews Castle, St Andrews Street South, BSE,
Suffolk, IP33 3PH.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Protected by reCAPTCHA
Further information can by found at Google Privacy Policy
https://policies.google.com/privacy?hl=en-GB
CookieFirst
CookieFirst offers automated cookie consent.
This will help you manage your cookies and third party scripts.
Where Does Candle & Blue Store Your Data?
It may be necessary to transfer, store and process your personal data outside the European Economic Area. Prior to making any such transfer, our website provider will take all reasonable steps to ensure security procedures and firewalls designed to prevent unauthorised use of or access to personal data are in place.
By submitting your personal data, you agree to this transfer, storing or processing.
Passwords – If you have registered online with Candle and Blue and have enabled a password to access certain parts of the site, you are responsible for this password.
Users under 18
The services offered by Candle and Blue are not aimed at children under 18. If you are under 18, you are not permitted to use or submit information to the Website.
Contact Details
Complaints and Alternative Dispute Process
Please contact us in the first instance if you are unhappy with your order. We will do our level best to resolve any issues you may have either over the phone, post or by email.
Candle and Blue
St Andrew’s Castle
33 St Andrew’s Street South
Bury St Edmunds
Suffolk IP33 3PH
Tel: 01284 624078
Email: info@candleandblue.co.uk
Alternative Dispute Resolution
If we are unable to resolve your complaint satisfactorily internally you can use the Online Dispute Resolution (ODR) site by clicking on this link.
Candle and Blue are committed to providing a high quality of service and are registered as a trader on the ODR platform
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Changes to Our Privacy Policy
Candle and Blue reserve the right to change this policy from time to time by updating this page, and where appropriate notify you. You should check this page from time to time to ensure that you are happy with any changes.